Context
High team turnover across KFC's restaurant network meant new employees needed to adapt to operational standards quickly and completely.
Retail · OnboardingA Gamified Onboarding Path That Gets New Hires Up to Speed, Fast
An onboarding training with game-like progress mechanics, built with GOFACTORY to help new team members start strong.
GOFACTORY
Project
Context, Need and Approach
Need
Classic, text-heavy onboarding content wasn't landing well with newer team members; the need was for a format that made progress visible, could be completed step by step, and kept people motivated.
Approach
With GOFACTORY, an onboarding training with game-like progress mechanics was scripted and produced; new hires now progress level by level, learning and visually tracking the fundamentals of restaurant operations.
Solution
How Did We Structure It?
1
Needs Analysis
Target audience, existing structure and measurement expectations were clarified together.
2
Design
Content and the learning flow were structured around the organization's processes.
3
Production and Setup
Content was produced, the platform configured and integrations completed.
4
Launch and Improvement
The program went live; continuous improvement continues based on usage data.
Products Used
Components Working Together in This Project
Tailored Content
Scripting and production of the gamified onboarding training.
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