Context
Across its large reseller and field network, Samsung needed to manage product knowledge, sales skills and customer-experience standards consistently.
Manufacturing · Reseller and Field TrainingSamsung Academy: Product, Onboarding and Customer-Experience Training on One Platform
Building the Samsung Academy learning platform, bringing together a wide range of training — from product education to onboarding to understanding customers — under a single roof.
GOFACTORYGOLMS
Project
Context, Need and Approach
Need
Different training needs — product training, onboarding, understanding customers — needed to run under one academy rather than scattered across channels, with everything trackable and reportable.
Approach
With GOFACTORY, a wide range of series was produced, including product training, an Understanding Customers training and an Onboarding training; with GOLMS, all of it was brought together under Samsung Academy, a single learning platform serving as the hub for assignment, tracking and reporting.
Solution
How Did We Structure It?
1
Needs Analysis
Target audience, existing structure and measurement expectations were clarified together.
2
Design
Content and the learning flow were structured around the organization's processes.
3
Production and Setup
Content was produced, the platform configured and integrations completed.
4
Launch and Improvement
The program went live; continuous improvement continues based on usage data.
Products Used
Components Working Together in This Project
Tailored Content
Production of product training, Understanding Customers and Onboarding series, among others.
Learning Platform
The assignment, tracking and reporting hub for all series under 'Samsung Academy.'
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